Part-Time Customer Experience Specialist

01. LIFE IS SHORT. WORK SOMEWHERE AWESOME, DOING SOMETHING YOU LOVE.

We're Hiring. Join Our Team!

Our Team is passionate about technology, sports, and bridging the gap between athletics and academics. Explore our current job openings below!

02. Want to Join Our Team?

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After submitting this application form, please complete the Culture Index(TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development. Your job application is not considered complete until this survey has been submitted. It should take approximately 10-15 minutes to take and we will receive your answers automatically. The survey can be accessed here: https://www.cultureindex.com/c/S9N5L6Ud31
03. Learn More

Job Details

LOCATION:
ScoreVision HQ | Omaha, NE

ABOUT THE POSITION:
If you have evenings and weekends available, we’re looking for an enthusiastic person to join our Customer Support Team. If you want to be a part of a team that is revolutionizing the game-time experience in schools across the nation, this could be your next career!

ABOUT THE COMPANY:
ScoreVision creates software for schools and teams to get the most out of their athletic events by providing cloud-based software to keep score, create professional game-time productions, capture the action in real-time, and share it with fans everywhere.

WE OFFER:

    • Competitive hourly rate
    • Social events
    • Relaxed work environment

KEY RESPONSIBILITIES:

    • Be able to work weekday evenings and weekend day/evening shifts
      • Weekday hours range from 3pm – 10pm
      • Weekend hours range from 8am – 10pm
    • Operate as the first point of contact for any and all matters specific to supporting our customers
    • Provide Tier 1 customer support
    • Be able to think critically to assist our customers with computer/hardware situations
    • Engage in positive customer interactions via phone or email in a technical environment
    • Train customers on our software and systems

THE IDEAL CANDIDATE MUST HAVE:

    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
    • Proven ability to manage multiple projects at a time while paying strict attention to detail
    • Must possess strong interpersonal skills over the phone
    • Must be technology-oriented
    • Must maintain professionalism in all customer interactions

Do you have questions about your job application or our open positions? Email us at careers@scorevision.com and we will gladly assist you!